Privacy Policy

At Mellon Properties, we understand that your personal information is important, and we are committed to handling it with care and respect. We operate as a trusted estate agency, helping clients with property sales, lettings, valuations, and related services.

This privacy policy outlines how we collect, use, store, and protect your personal data when you interact with us—whether through our website, over the phone, in person, or as part of our property services. Our goal is to be transparent about our processes and ensure you feel confident that your information is safe with us.

As the data controller, we adhere to applicable data protection legislation, ensuring the confidentiality of your information and sharing it only in accordance with this Privacy Policy.

1. What Personal Information Do We Collect?

We collect two types of personal data:

a. Information You Provide to Us Directly

We collect personal data that you choose to share with us—such as when you register for our services, request information about our properties or offerings, take part in any service-related activities, or otherwise get in touch with use.

The type of information we collect depends on how you interact with us, the nature of the services you use, and your specific preferences. This may include, but is not limited to, the following:

• Your name, phone number, and email address
• Property details (for sales or lettings)
• Proof of ID and address (for legal compliance)
• Financial or employment information (for referencing or tenancy applications)

We collect this when you:

• Fill out a form on our website
• Enquire about a property
• Register as a buyer, seller, landlord or tenant
• Communicate with us by phone, email, or in person

b. Information Collected Automatically

When you browse or interact with our website or digital services, we may automatically gather certain technical information. This data does not directly identify you (for example, it won’t include your name or contact details), but it may include details such as:  

• Your IP address
• Browser type and device settings
• Operating system and language preferences
• Referral URLs and the pages you visit
• Country, general location, and time of access
• Technical performance information

This type of information helps us keep our website secure, understand how visitors use our services, and make ongoing improvements through internal analytics.

Like many websites, we also use cookies and related technologies to enhance your browsing experience, track usage patterns, and support functionality. You can control how
cookies are used through your browser settings.

The information we collect includes: –

• Log & Usage Data – Our servers collect standard logs when you use our website.
  This includes data such as your IP address, browser type, time of visit, pages
  viewed, files accessed, and general activity on the site. This helps us troubleshoot
  issues, monitor performance, and improve user experience.
• Device Data – We may collect data about the device you use to access our
  website. This can include device type, operating system, browser version, mobile
  network provider, and system settings. This information enables us to optimise our
  services across different platforms and devices.
• Location Data – Some technical information may include general location data,
  such as the region or country you are browsing from, based on your IP address. If
  you allow location services through your browser or device settings, we may collect
  more precise location data to improve location–based features. You can disable
  location tracking at any time in your device or browser settings. However, doing so
  may limit some website functionality.
  
  

2. How We Use Your Information

We use the personal data we collect for a range of legitimate business purposes. These include delivering our services to you, complying with legal requirements, fulfilling contractual obligations, and where applicable based on your consent.

Your information may be processed for the following purposes:

• To communicate with you – including responding to your enquiries, arranging viewings, providing updates about properties, or sending documentation relevant to a transaction.
• To send marketing and promotional materials – If you’ve opted in or shown interest in our services, we may send occasional updates, property listings, or relevant news. You can opt out of our market emails at any time
• To personalise your experience – We may use your preferences, interests, and interactions to provide tailored property recommendations or content that may be more relevant to you.
• To show targeted advertising – Your data may be used to help us (or our trusted third–party partners) deliver advertisements that are relevant to your location or interests, and to measure their effectiveness.
• To fulfil legal and regulatory obligations – For example, verifying your identity for anti–money laundering checks, or maintaining necessary records under property legislation.
• To enter into or fulfil a contract – Such as a property sale, letting, or tenancy agreement.
• For internal analysis and service improvement – We may use data to review how our website or services are used, so we can improve functionality, customer support, and marketing effectiveness.

Each use of your personal information will be based on a valid legal ground under the UK GDPR or the Data Protection Act 2018, such as your consent, our legitimate interests, the performance of a contract, or compliance with legal obligations.

3. Do We Share Your Information With Anyone?

We only share your personal information when necessary, either with your consent, to provide our services, to meet legal requirements, to protect your rights, or to fulfil our legitimate business interests.

We may share or process your personal data under the following lawful bases:

• Consent – We may share your information if you have given us clear permission to do so for a specific reason (e.g. marketing updates or referrals to third–party
  services).
• Legitimate Interests – In cases where it is necessary to support our business operations and where your rights do not override these interests.
• Contractual Obligations – If we’ve entered into a contract with you (e.g. to sell, let, or manage a property), we may need to share your data to carry out our responsibilities under that agreement.
• Legal Requirements – Your data may be disclosed if we are legally obliged to do so—for example, to comply with anti–money laundering regulations, respond to a court order, or cooperate with law enforcement or regulatory authorities.
• Vital Interests – In rare circumstances, we may share your data where it is necessary to protect someone’s safety, investigate potential fraud or abuse, or assist in legal proceedings.

Examples of When We May Share Your Information

• Professional services – such as referencing agencies, solicitors, mortgage advisors, contractors, or utility companies involved in a transaction or tenancy.
• Marketing partners – but only with your explicit consent.
• Regulators and authorities – when required by law.
• Business restructuring – If our business is sold, merged, or transferred, your information may be shared as part of that process, in accordance with data protection laws.

We will never sell your personal information, and any third parties we work with are expected to handle your data securely and lawfully.

4. Cookies and Tracking

We use cookies and similar technologies on our website to improve functionality and gather usage insights. You can control cookie settings through your browser.

5. Use of Google Maps

Our website may include features powered by Google Maps to show property locations.

Use of these features is subject to Google’s Privacy Policy and Terms of Service

6. How Long Do We Keep Your Information?

We retain your personal information only for as long as necessary to fulfil the purposes described in this privacy policy, unless a longer retention period is required or permitted by
law (for example, for tax, regulatory, or legal obligations).

Once your information is no longer needed for the original purpose it was collected, and we have no ongoing legitimate reason to keep it, we will securely delete or anonymise it. If immediate deletion is not possible (e.g. because it’s stored in archived backups), we will safely store it and prevent further access or use until it can be permanently removed.

7. How Do We Keep Your Information Secure?

We take the security of your personal data seriously. To protect it, we have implemented a range of technical and organisational measures designed to prevent unauthorised access,
loss, misuse, or disclosure.

While we make every effort to safeguard your data, no method of electronic storage or internet transmission can be guaranteed as 100% secure. Therefore, we cannot fully guarantee the security of your information. You are responsible for ensuring that any access to our services is done through a secure and trusted network or device.

8. Do We Collect Information from Children?

No, we do not knowingly collect or process personal data from individuals under the age of 18.

By using our website or services, you confirm that you are at least 18 years old, or that you are the parent or legal guardian of a minor and have given consent for their use of our services. If we discover that we have collected personal information from a child without proper consent, we will take prompt action to delete that data from our systems.

If you believe we may have collected personal data from someone under 18, please contact us at neil@mellon.properties so we can address the issue.

9. What Are Your Privacy Rights?

Under UK and EU data protection laws, you have certain rights regarding your personal information. These rights give you greater control over how your data is collected, used, and stored.

Depending on the circumstances, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request the erasure of your personal data (also known as the “right to be
  forgotten”)
• Restrict or object to how your data is processed
• Request the transfer of your data to another service provider (data portability)
• Withdraw consent where processing is based on consent

If you would like to exercise any of these rights, please contact us using the contact details provided below. We will respond in line with applicable data protection laws.

If you are located in the UK or European Economic Area (EEA) and believe your personal data is being processed unlawfully, you also have the right to lodge a complaint with your local data protection authority. You can find a list of supervisory authorities here: https://ec.europa.eu/justice/article–29/structure/data–protection–authorities/index_en.htm

Managing Your Information – If you have an account or have provided information to us directly, you can request to view, update, or delete your data at any time. We may retain limited information as required by law or to protect our legitimate interests (e.g. for fraud prevention or regulatory compliance).

Cookies and Tracking Preferences – Most internet browsers accept cookies by default, but you can usually change your browser settings to remove or block cookies if preferred. Please note that disabling cookies may impact the functionality of certain areas of our website.

To opt out of interest–based advertising, you can visit: http://www.aboutads.info/choices/

Marketing Communications – If you have opted in to receive marketing communications from Mellon Properties, you can unsubscribe at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly. We may still contact you for essential service–related purposes, such as updates on ongoing property transactions or regulatory notices.

10. Do–Not–Track (DNT) Preferences

Some web browsers, mobile devices, and apps offer a “Do Not Track” (DNT) setting to signal your preference not to be tracked across online services. At present, there is no consistent industry standard for recognising or responding to DNT signals.

As a result, Mellon Properties does not currently respond to DNT browser settings or similar automated mechanisms. Should a uniform standard be established in the future that we are required to follow, we will update this section to reflect that development.

11. Updates to This Privacy Policy

We may review and update this privacy policy from time to time to ensure it reflects changes in our practices, services, or legal obligations. Any updates will be posted on this page with a revised “Last Updated” date. Where significant changes are made, we may notify you by prominently displaying a notice on our
website or by contacting you directly.

We encourage you to revisit this policy periodically to stay informed about how we protect your personal information.

12. Contacting Us

If you have any questions about this privacy policy or wish to make a complaint to us, please contact us at:–

Email: neil@mellon.properties

Address: 11 George’s Street, Omagh, BT78 1DE

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House Water Lane,Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make–a–complaint